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Refund Policy

RETURNS AND REFUNDS

All Transactions and purchases made on the site is final and GROCERY SHOPPE offers no return and exchange unless it can be clearly shown that the product shipped is defected.

Damaged in shipment

If you receive your product and it has been damaged during shipment, please email us at  inquiry@groceryshoppe.com within 2hours of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

Please note that, several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Important conditions for return

Please note that you can only return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  1. The product shall be in unused and original condition;
  2. You shall inform about the return of the product to us within a period of 10-15 business days;
  3. You shall not accept any open box deliveries;
  4. The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Due to Covid-19, no returns will be accepted regardless of circumstances. A refund may be made if wrong items were delivered or damaged goods were delivered.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  inquiry@groceryshoppe.com .